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Returns/Warranty Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return:

Send an email to returns@tangletoys.com with the following information:

  • YOUR FULL NAME
  • EMAIL ADDRESS
  • WHERE YOU PURCHASED THE ITEM
  • ORDER #
  • PHONE NUMBER (INCLUDING AREA CODE)
  • ITEM(S) BEING RETURNED
  • REASON FOR RETURN
  • WHETHER YOU WOULD LIKE A REFUND OR AN EXCHANGE (if an exchange, please note the item/color/size you would like to receive in exchange)

One of Tangle Creations' Customer Service representatives will respond to your inquiry within 2 business days by sending a Return Authorization Email. This email will include instructions on how to process your return.

 

Exchanges (if applicable)

Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will send you the item requested in your exchange at no cost to you! We only replace items if they are defective or damaged.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Late or missing refunds (if applicable)

If you haven't received a refund after at least one billing cycle from your credit card/bank account, first check with your credit card company or bank - it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at returns@tangletoys.com

 

Sale items (if applicable)

Only regular priced items may be refunded, returned or exchanged. Unfortunately, sale items cannot be refunded, returned or exchanged.

 

CAN I RETURN PRODUCTS THAT WERE PURCHASED FROM ANOTHER RETAILER?

We only accept returns for items purchased from TangleCreations.com. If the items were purchased elsewhere, please contact that retailer to complete your return.

If you have a defective product, we want to hear about it. Please contact our Consumer Services Department via email at returns@tangletoys.com or by calling toll free at (888) 829-3808, M-F from 9am-5pm.

 

Warranty Manufacture Defect (if applicable)

This limited warranty applies to residents of the United States only and contains a binding arbitration agreement and a class action waiver. If you live in the United States, the binding arbitration agreement and class action waiver affect your rights under this warranty. Please read the text under the section titled “Binding Arbitration Agreement; Class Action Waiver” carefully.

  

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING PRODUCTS OF THE TANGLE CREATIONS BRANDS

Brand

Products*

Warranty Period

BrainTools

Imagine

 90 Days

Think

Original

NightBall

Baseball & Bat

60 Days

Basketball

Basketball

High Balls

Hoop Lights

Inflatable Football

Inflatable Soccer

Key Chain

Matrix Football

Matrix Soccer

Mini Balls

Night Disk

Volley Ball

Tangle Jr.

Artist Collection

90 Days

Classic

Fuzzy

Hairy

Metallic

Palm

Textured

Textured Metallic

Tangle Therapy

Relax

90 Days

Therapy

 

The warranty claim is made by the original purchaser of the Product with a valid proof of purchase from an authorized TANGLE CREATIONS dealer (i.e., this limited warranty does not extend to purchases made from: (i) auction sites such as eBay or Craigslist, (ii) unauthorized dealers selling via third party marketplaces such as Amazon Marketplace, or (iii) dealers selling altered, doctored or counterfeit products);

The Product has not been subjected to accident, misuse, abuse, commercial use, improper service, or non-TANGLE CREATIONS repair or modification;

The date code and/or hologram (if applicable) on the Product is legible and has not been removed, deleted or altered; and

Claims are made within the applicable Warranty Period.

 

*WHAT THIS LIMITED WARRANTY DOES NOT COVER

THIS LIMITED WARRANTY DOES NOT COVER AND TANGLE CREATIONS IS NOT RESPONSIBLE FOR:

NORMAL WEAR AND TEAR;COSMETIC DAMAGE (I.E., MINOR SCRATCHES, SURFACE DEFORMATIONS, OR DISCOLORATION) INCLUDING NATURAL FADING OF COLORS;DAMAGES CAUSED BY MISUSE, ABUSE, OR BY ACCIDENT OR NEGLIGENCE, INCLUDING PROLONGED EXPOSURE TO INCLEMENT WEATHER;FAILURE TO OBSERVE CARE INSTRUCTIONS;DAMAGE CAUSED BY RIPS, CUTS OR TEARS;BURNS AND ABRASIONS;PRODUCTS TREATED WITH STEAMING DEVICES OR OTHER HEAT TREATMENTS;

UNAUTHORIZED MODIFICATION OR ALTERATION INCLUDING ANY REPAIR DONE OUTSIDE OF TANGLE CREATIONS CUSTOMER SERVICE;PRODUCTS WITH REMOVED OR DEFACED HOLOGRAMS OR DATE CODES;PRODUCTS PURCHASED FROM UNAUTHORIZED DEALERS (INCLUDING, WITHOUT LIMITATION, PRODUCTS PURCHASED THROUGH (I) AUCTION SITES SUCH AS EBAY OR CRAIGSLIST, (II) UNAUTHORIZED DEALERS SELLING VIA THIRD PARTY MARKETPLACES SUCH AS AMAZON MARKETPLACE, OR (III) DEALERS SELLING ALTERED, DOCTORED OR COUNTERFEIT PRODUCTS);COUNTERFEIT PROUCTS;PRODUCTS PURCHASED “USED”, “AS-IS”, “WITHOUT WARRANTY”;ANY DAMAGES ARISING AFTER THE WARRANTY PERIOD; OR,PRODUCTS OR BRANDS THAT ARE NOT LISTED ABOVE.

 

Updated 04.2019