If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. To complete your return:
Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will send you the item requested in your exchange at no cost to you! We only replace items if they are defective or damaged.
Once your return is received and inspected, we will send you an email notification that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you haven't received a refund after at least one billing cycle from your credit card/bank account, first check with your credit card company or bank - it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, returned or exchanged. Unfortunately, sale items cannot be refunded, returned or exchanged.
We only accept returns for items purchased from TangleCreations.com. If the items were purchased elsewhere, please contact that retailer to complete your return.
If you have a defective product, we want to hear about it. Please contact our Consumer Services Department via email at firstname.lastname@example.org or by calling toll free at (888) 829-3808, M-F from 9am-5pm.
This limited warranty applies to residents of the United States only and contains a binding arbitration agreement and a class action waiver. If you live in the United States, the binding arbitration agreement and class action waiver affect your rights under this warranty. Please read the text under the section titled “Binding Arbitration Agreement; Class Action Waiver” carefully.
Tangle® | Tangle® BrainTools™ | TangleTherapy® | NightBall® | LightGames®
The warranty claim is made by the original purchaser of the Product with a valid proof of purchase from an authorized TANGLE CREATIONS dealer (i.e., this limited warranty does not extend to purchases made from: (i) auction sites such as eBay or Craigslist, (ii) unauthorized dealers selling via third party marketplaces such as Amazon Marketplace, or (iii) dealers selling altered, doctored or counterfeit products);
The Product has not been subjected to accident, misuse, abuse, commercial use, improper service, or non-TANGLE CREATIONS repair or modification;
The date code and/or hologram (if applicable) on the Product is legible and has not been removed, deleted or altered; and
Claims are made within the applicable Warranty Period (see below).